Refund Policy

Exchange/Returns

NO MONEY BACK EXCHANGE ONLY!

to exchange product must be delivered or bring in store with in 5 Days after receiving your order. returns are only accepted if item is not as described on the product description or defected. product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an Exchange or a return, you can contact us at adelisajewelry@outlook.com. Please note that returns will need to be sent to the following address: 10 Grace Church ST, Port Chester NY 10573

If your return is accepted, you'll be responsible for paying Shipping costs for Returning your item. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at adelisajewelry@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, (such as Earrings, Body Piercings, Gift cards, watches ), or  custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.